Returns and Refunds

What is your returns policy?

You can return your unopened and unused items for a full refund within 30-days of purchase. Unfortunately, we are unable to refund any items that have been opened since most of products are collectible.

Return shipping costs is free.

 

What is your returns process?

To ensure that your parcel is returned correctly and safely, please follow the steps below.

1. Please wait until you have received your order before initiating a return.
2. Contact us at support@arclineusa.com and receive your return label.
3. Ensure that your items are packaged securely, making sure to attach the prepaid return label to your parcel.
4. You can then drop your item off at your local UPS office.

 

What will happen once I have returned my parcel?

Once we have received your items, we will inspect and process your refund within 48-72 hours. The refund will appear in your account within 3-5 working days after processing, depending on who you bank with.

If you have any questions or need assistance with your return, please contact our Customer Service Team at support@arclineusa.com.

Note: If you received damaged item or unhappy with purchase for another reason, please contact with our Customer Service Team at support@arclineusa.com and we make everything needed to fix any problem.