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Returns & Refunds Policy
At ARCLINE LLC, we strive to ensure customer satisfaction with all our products. If for any reason you are not satisfied with your purchase, we offer a hassle-free return policy. Please read our Return Policy carefully before making a purchase.
General Returns
You may return any product purchased on arclineusa.com within 14 days of the delivery date for a refund or exchange. To be eligible for a return, the item must be in its original condition, unopened, and with all accessories and manuals included.
Return Process
To initiate a return, please contact our customer service team at support@arclineusa.com with your order number and the reason for the return. Our team will provide you with a return shipping label and instructions for returning the item.
Refunds
Refunds will be issued in the original form of payment used for the purchase, and will be processed within 7-10 business days after we receive the returned item. Please note that shipping costs are non-refundable.
Exchanges
If you wish to exchange a product, please contact our customer service team at support@arclineusa.com with your order number and the details of the item you wish to exchange. We will provide you with a return shipping label and instructions for returning the original item. Once we receive the item, we will process the exchange and ship the new item to you.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team at support@arclineusa.com within 48 hours of receiving the item. Our team will provide you with a return shipping label and instructions for returning the item. Once we receive the item, we will process a replacement or issue a refund.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item is damaged or defective. If you are returning an item because of an error on our part, we will cover the cost of return shipping.
Return Exceptions
The following items cannot be returned:
- Downloadable software products
- Gift cards
- Pre-owned games or accessories
- Personalized or customized items
- Opened or used items that are not defective
Changes to the Return Policy
ARCLINE LLC reserves the right to modify its Return Policy at any time without prior notice.
Contact Us
If you have any questions or concerns about our Return Policy, please contact us at support@arclineusa.com. Our customer service team is available to assist you from Monday to Friday, 9 AM - 5 PM EST.