Pre-Order Policy

Thank you for choosing ARCLINE LLC as your source for video games and accessories. We offer pre-orders for select products to allow our customers to reserve highly anticipated items before they are released to the general public.

Payment and Order Process

Pre-ordering a product requires payment in full at the time of purchase. Once the product is released, it will be shipped to the customer in the order in which the pre-orders were received. Please note that pre-orders may be subject to limited availability and may sell out before the release date.

Release Date and Shipping

The release date for pre-order products is subject to change by the manufacturer. We will make every effort to communicate any changes to the release date to our customers as soon as we are made aware of them. We cannot guarantee that the product will be available on the original release date, or that it will be shipped on that date. However, we will make every effort to ship pre-order products as soon as possible after the release date.

Cancellations and Refunds

Customers may cancel a pre-order at any time before the product is shipped. To cancel a pre-order, please contact us and provide your order number. We will issue a refund to the original payment method, less any applicable fees or charges.

If a pre-order product is canceled by the manufacturer or otherwise becomes unavailable, we will notify customers as soon as possible and issue a full refund to the original payment method.

Exchanges and Returns

Once a pre-order product has been shipped, our standard return policy applies. Please refer to our return policy for more information on how to initiate a return.

Please note that some products may be excluded from our return policy due to their limited availability or exclusivity. In such cases, we will clearly communicate the return policy for the product at the time of purchase.

Contact Us

If you have any questions or concerns about our pre-order policy, please do not hesitate to contact us. Our knowledgeable and friendly staff are always happy to assist you and provide further information.