Backorder Policy

We offer customers the opportunity to reserve products that are temporarily out of stock, but already on a road to our warehouse (backorders). Below are the terms and procedures for pre-ordered and backordered items:

Payment: When you place a backorder, payment is collected in full at checkout to secure your reservation. This guarantees that the item is reserved for you once it becomes available. (If we are ultimately unable to fulfill the item, you will, of course, receive a full refund.)

Shipping Timeline: For backordered items (items currently out of stock that you ordered), we typically have an expected restock time frame within 3-5 business days. As soon as the backordered stock arrives, we will ship these orders within 1 business day.

Combined Orders (In-Stock and Backorder): If your order contains both in-stock items and backorder items, we will ship the entire order together once all items are in stock. We do not automatically split ship in-stock items earlier, in order to save you shipping costs and ensure you receive your complete order in one package.

If you do not want to wait for a backorder item to arrive at our warehouse and you'd prefer to get in-stock items sooner, we recommend placing a separate order for those in-stock items. That way, the in-stock products will ship immediately on their own, and your backorder product will ship later when available.

Order Changes & Cancellations: Until your backorder ships, your order is fully in your control. You can cancel your order or remove a backorder item by logging into your account (using the email from checkout) and submitting your request there. For any other change — such as updating your shipping address, adding items, or changing your shipping method — contact our support team at support@arclineusa.com, through the contact form, or via the Chat button on our site, and we'll get back to you within 24 hours. Cancellations receive a full refund to your original payment method, provided the item hasn't already shipped. No cancellation fees apply. We want you to feel comfortable, and we understand circumstances or preferences can change.

If a backordered item becomes unavailable due to circumstances beyond our control (for example, lost in transit or we received less stock than previously reserved), we will inform you and automatically refund your purchase in full. In some cases (such as limited editions), we might offer you the option to keep the order open if a second pressing or restock is expected; however, this is up to you – you will always have the option to cancel for a refund if you'd rather not wait.

Shipping of Backorders: Backorders will be shipped via the shipping method selected at checkout. The shipping transit time you chose (Economy, Standard, Expedited etc.) begins once the item is shipped, not from the date of order. For example, if you selected 2nd Day Air for a backorder, we will ship it by 2nd Day Air when the item is in stock – it will then arrive in 1 business day after that shipment. Keep in mind our standard free shipping over $100 policy also applies to backorders. If your combined order total is over $100, and you selected standard shipping, your order (when it ships) will ship free.

Returns of Backordered Items: Once a backordered item has shipped to you, it falls under our normal 30-day return policy. To request a return, log into your account and submit a return request there. There are no special return restrictions on backorders unless otherwise noted on the product page. In rare cases, certain exclusive or limited-release backordered items may be marked as final sale (non-returnable) due to their limited nature – if so, we will clearly communicate that on the product page before you purchase.