We take great care in packing your records. All vinyl is shipped brand new and sealed in its original jacket; Each order is packaged in a sturdy, dedicated vinyl mailer with padding or bubble wrap as needed to protect the corners and edges. Our shipping materials are designed to cushion your records in transit and ensure they arrive in excellent condition.

Yes! Economy delivery to these areas may take 2–4 weeks, while Standard shipping options only 7-14 days. We use the most reliable and cost-effective option based on your location.

Orders usually ship within 1-2 business days (Mon–Fri). Orders placed before 10 AM may ship same day. If you’re ever unsure about the status of a particular item, feel free to reach out to us for an update.

We understand some collectors ask for records to be shipped outside the jacket to avoid seam splits during transit. However, our policy is to keep all products in their original sealed packaging when shipping. This ensures your item remains factory sealed and maintains its collectible value. Our packing methods (sturdy mailers and padding) help minimize movement inside the box, which greatly reduces the chance of seam splits. If you do encounter any issues like a split seam on arrival, please let us know and we’ll work with you on a solution, but we do not open sealed records prior to shipping. Thank you for understanding.

Domestic: During checkout, you’ll be able to choose from options such as USPS Media Mail (an economical choice for vinyl records) or expedited services like USPS Priority Mail or UPS Ground, depending on the size and weight of your order. All available shipping methods and their costs will be presented at checkout so you can select the option that best meets your needs.

International: Asendia e-PAQ Plus (7–21 days, tracked)

Media Mail shipments do not include insurance and provide limited tracking. Transit times can range from 5 to 10 business days, and in some cases, longer.

Due to these limitations, Arcline Store may not be able to offer replacements or refunds for packages lost or damaged when shipped via Media Mail.

For domestic orders, delivery times will depend on the shipping method you select at checkout:

• USPS Media Mail (Economy): Typically 2–8 business days for delivery, but in some cases it can take up to about 2 weeks. Media Mail is a cost-effective option for records, though it’s not the fastest.
• USPS Priority Mail or UPS Ground (Expedited): Usually 2–5 business days for delivery, offering a faster alternative if you need your order sooner.
• Asendia e-PAQ Plus(International Standard): 7–21 business days.

Regardless of method, please allow 1–2 business days for us to process and ship out your order if all items are in stock. You’ll receive a shipping confirmation with tracking as soon as your package is on its way. (Pre-order items will ship within their specified release window see the Pre-Orders section above for details.)

You can check the status of your order anytime by logging into your account with the email used at checkout. There you’ll see real-time updates, tracking numbers, and options to edit, update, or cancel your order (until it ships). If you checked out as a guest, you can still activate your account later using the same email. We also send an automated shipping confirmation email as soon as your package ships out. Be sure to check your spam or junk folder in case those emails ended up there.

Tracking numbers are emailed to you automatically when your package ships. Look out for a shipping confirmation email (and check your spam folder just in case). The tracking number will be in that email, and you can click it to see the delivery status. You can also find the tracking number by viewing your order details in your account on our website. If you haven’t received a tracking email and your order was placed more than a couple of days ago, please contact us and we’ll be happy to provide an update.

Yes! We ship worldwide via Asendia e-PAQ Plus. USPS handles the U.S. leg; your country’s postal service completes delivery. Fully tracked for 55 countries, and limited tracking option for rest of the world. Estimated transit is 7–21 business days. No shipping to Russia, Belarus, or Ukraine.

Possibly. We do not collect VAT or customs fees. You may owe these to your local government when the parcel arrives. These are the buyer’s responsibility. If you don’t pay and the parcel is returned or abandoned, we won’t issue a refund.

If you refuse the package or don’t pay required fees and the parcel is returned or abandoned, we do not offer refunds.

All orders shipped with Standard or Express methods include full transit insurance. If your package is damaged or goes missing, contact us right away at support@arclineusa.com with photos and tracking details. We’ll assist you in getting a replacement, refund, or store credit based on your preference.

Please note: USPS Media Mail shipments are not insured and offer limited tracking. Because of this, we may not be able to offer compensation for lost or damaged packages shipped via Media Mail. For valuable or time-sensitive orders, we recommend selecting a Standard or Express shipping option at checkout.

More info: Shipping Policy

If your order hasn’t shipped yet, you can update your shipping address directly through your account. Just log in with the same email used at checkout and edit your order details. If the order has already been processed or dispatched, we may not be able to reroute it. Always double-check your shipping details at checkout to avoid delays or missdelivery.

All standard and international orders are insured. (Only Media Mail is not.), please contact us immediately and include photos of the damage to the packaging and the item – we’ll arrange for a replacement or refund right away. If your package never arrives or appears to be lost in shipping, contact us as well. We will investigate with the carrier and make sure that you receive your order (or a suitable resolution such as a replacement or refund). Your satisfaction is important to us, and we’ll work to resolve any shipping issues as quickly as possible.

Yes! Returns are accepted within 30 days of delivery as long as the item is in its original condition and packaging. If you need to make a return, please contact us to let us know, and we will provide instructions. Once we receive the returned item and verify its condition, we can issue a refund or store credit.

Yes, for damaged or defective items. For unwanted returns, you're responsible for return shipping.