FAQ
General Questions
Are these releases officially licensed?
Absolutely! All music sold through our store is officially licensed. We work directly with distribution partners to ensure royalties go to the artists and rights holders. Supporting artists is our mission, and we firmly oppose counterfeiting.
What genres of music do you offer?
We specialize in soundtracks, video game music, and Japanese tracks, but you’ll also find a variety of other genres to explore. Our curated selection focuses on rare and iconic releases.
What should I do if my vinyl arrives warped?
While minor warping may not affect playability, major issues can be addressed. If your record arrives significantly warped, please contact us immediately. We’ll assist with a replacement or guide you on possible solutions, like using a record weight during playback to minimize effects.
Do you offer recommendations for beginners?
Absolutely! Whether you’re just starting your vinyl journey or looking to upgrade your setup, our team is happy to help. From choosing beginner-friendly records to explaining technical details like turntable settings, reach out to us for guidance. We’re here to make your experience as enjoyable as possible.
Ordering and Pre-Orders
What is a "Pre-Order"?
Pre-Orders allow you to reserve an item before its official release. Estimated shipping timelines are provided in the product description. Orders containing pre-order items will ship together once all items are ready.
Why are shipping dates only estimated?
We provide estimates based on supplier timelines, but production and shipping delays can occur. We update dates as new information becomes available.
What does Q1, Q2, Q3, and Q4 mean for release dates?
These represent the quarters of the year:
- Q1: January to March
- Q2: April to June
- Q3: July to September
- Q4: October to December
Providing quarterly estimates helps account for the complexities of vinyl production, shipping, and unforeseen delays.
Can I cancel a Pre-Order?
Yes, you can cancel a Pre-Order anytime before the product is shipped. Refunds will be processed to the original payment method.
Vinyl Details and Care
Is the vinyl color guaranteed?
For black vinyl, yes. Colored or splatter vinyl colors may vary slightly due to production differences, making each one unique.
How should I care for my records?
Proper care is essential to keep your records sounding great. Here is few recommendations:
- Store records upright to prevent warping.
- Use anti-static brushes and cleaning solutions to remove dust and grime.
- Handle records by the edges and label to avoid fingerprints.
What does “180-gram vinyl” mean?
This refers to the weight of the vinyl, offering durability and a premium feel. While heavier records resist warping better, sound quality depends on mastering, not weight.
Shipping and Returns
How are vinyl records shipped?
We use sturdy mailers with padding. Records are shipped with additional protection for safe delivery.
Can I return a vinyl record if I don’t like it?
Yes! Returns are accepted within 30 days, provided the item is in its original condition and packaging.
What happens if my order arrives damaged?
Contact us immediately with photos of the damage. We’ll assist with replacements or refunds.
Do you offer international shipping?
Currently, we ship within the United States only.
What if I entered the wrong shipping address?
Please contact us as soon as possible. While we’ll do our best to update the address, changes may not be possible if the order has already been processed. Ensure all shipping details are accurate during checkout.
What is your policy on lost or damaged shipments?
All orders are insured during transit. If your order arrives damaged or goes missing, contact us immediately with supporting details (photos or tracking information). We’ll work with you to resolve the issue with a replacement or refund.
Payments and Policies
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, and Discover) and secure digital wallets like Apple Pay, Amazon Pay, and Google Pay.
What’s your warranty policy?
We offer a 60-day limited warranty on defects in materials or workmanship. Contact us with proof of defect for replacement or refund options.
Do you offer price adjustments?
We do not offer price adjustments for items purchased before a sale or discount. Be sure to subscribe to our newsletter for updates on upcoming promotions!
Still have questions?
If you have any additional questions or need assistance, our team is here to help. Don't hesitate to reach out, and we'll get back to you as quickly as possible!